PRACTICE IDENTITY

Practice Name: Wonder of Wellness

Address:
7 Halifax Road,
Huddersfield,
HD3 3AN

Contact Details:
Phone: 01484 514451
Email: reception@wonderofwellness.clinic
Out of hours (current patients, emergency only): 07539916409

Opening Hours:
Monday: 08:30 - 18:00
Tuesday: 08:30 - 18:00
Wednesday: 08:30 - 18:00
Thursday: 08:30 - 18:00
Friday: 08:30 - 17:30

Website: www. wonderofwellness.co.uk

This practice is registered with the Care Quality Commission.
CQC Registration Number: 1-17709532741

ABOUT THE PRACTICE

Services Offered:

• Biological dental care

• Orthodontics

• Cosmetic dentistry

• Digital X-Rays and CBCT imaging

• Holistic hygiene appointments alongside Guided Biofilm Therapy

• Airway dentistry and Myofunctional therapy

• Tongue tie assessment and treatment

• PRGF therapy

• SMART amalgam removal

• IV therapy

• Blood testing

Registered Manager: Sebastien Lomas
Clinical Lead: Sebastien Lomas

OUR APPROACH TO CARE

We aspire to transform the way people perceive and experience dentistry. We combine cutting-edge services with holistic wellness, harmonising dental treatment with state-of-the-art technology to maximise your body's inherent ability to heal. We believe the way that you feel during treatment is as important as the quality of treatment itself.

We are committed to:

• Patient-centered, heart-led care

• Safety, hygiene, and quality treatment

• Listening to and responding to patient needs with empathy and compassion

• Equality and diversity in all aspects of care

PATIENT RIGHTS

Your Privacy & Data Protection:
We are GDPR compliant and protect your personal information. For full details, please see our Privacy Policy on our website.

Accessing Your Records:
Patients have the right to access their records under data protection laws; requests must be made in writing (Subject Access Request), identity will be verified before any information is released, and requests are processed within the required timeframe (typically one month), with a record kept of both the request and response.

Making a Complaint or Giving Feedback:
We welcome all feedback, both positive and negative. We aim to respond within 20 working days.
You can raise concerns:

• Verbally (in person or via phone) - your complaint will be immediately logged and we will try to resolve it at the time

• In writing or via email to the Practice Manager or your treating clinician

We are open and honest if something goes wrong.

SAFEGUARDING & SAFETY

This practice follows safeguarding guidance for children and adults at risk.

Infection Control:
We use natural ionic chlorine salt to clean our practice - powerful yet gentle on the environment. We maintain the highest standards of cleanliness and safety.

Emergency Preparedness:
We are committed to being prepared for emergencies with trained staff and appropriate equipment on site.

SPECIAL TREATMENTS

IV Therapy, CBCT Imaging, and Laser treatments are carried out by trained clinicians in controlled environments. Eye protection is provided for patients and staff where required.

FEEDBACK & COMPLAINTS

How to Provide Feedback or Raise Concerns:

• Speak to any member of our team in person

• Call us on 01484 514451

• Email reception@wonderofwellness.clinic

• Write to the Practice Manager at our clinic address

We encourage you to speak to us directly first. However, you may also contact the Care Quality Commission independently:
Website: www.cqc.org.uk
Phone: 03000 616161
Email: enquiries@cqc.org.uk

ACCESSIBILITY

Information is available in other formats upon request, including large print, braille, or different languages.

Accessibility of Premises:
We are committed to ensuring our practice is accessible to all patients. Disabled parking is available nearby, and the practice offers step-free access to a downstairs surgery for ease of entry. We also have accessible toilet facilities to support patients with additional needs. Assistance dogs are warmly welcomed, and our team is always happy to provide any extra support required to ensure a comfortable and inclusive visit.

YOUR PATIENT SAFETY & RIGHTS

At Wonder of Wellness, you have the right to:

• Clean, safe, and professional environment - We maintain the highest standards of infection control and safety

• Staff who are trained, competent, and registered - All our clinicians are registered professionals with ongoing training

• Information about your treatment - We will explain your options and answer your questions

• Refuse or consent to treatment - You are always in control of your care decisions

• Privacy and dignity - Your confidentiality and comfort are paramount