Data Protection Complaints

From 19 June 2026, in line with the Data (Use and Access) Act 2025, Wonder of Wellness has a legal duty to operate a formal process for handling complaints about the handling of personal data.

If you believe that Wonder of Wellness has not handled your personal data in accordance with UK data protection law, you have the right to raise a complaint with us directly.

How to raise a data protection complaint

You can submit a data protection complaint by any of the following routes:

• By email: reception@wonderofwellness.clinic (for clinic data) or info@wonderofwellness.co.uk (for online offerings) — please use the subject line DATA PROTECTION COMPLAINT so your message is correctly identified and prioritised.

• In writing: addressed to the Practice Manager, Wonder of Wellness, [Cote Royd Cottage, 7 Halifax Rd, Huddersfield HD3 3AN]

• In person or by telephone: speak to any member of our team and ask for your concern to be logged as a data protection complaint.

You do not need to use formal legal language or refer to specific legislation. Any expression of concern about how your personal data has been handled will be treated as a data protection complaint and handled accordingly.

What happens next

• We will acknowledge receipt of your complaint within 30 calendar days of receiving it.

• We will investigate your complaint without undue delay and keep you updated on progress.

• We will inform you of the outcome of our investigation.

If you remain unhappy

If you are not satisfied with the outcome of your complaint, you have the right to escalate to the Information Commissioner's Office (ICO). The ICO is the UK's independent regulator for data protection matters.

ICO website: https://ico.org.uk/make-a-complaint
ICO helpline: 0303 123 1113

Please note that from 19 June 2026, the ICO may decline to investigate a complaint that has not first been raised directly with us.

This Data Protection Complaints Procedure was last reviewed and updated on 19/06/2026.

Clinic Complaints Procedure

Dear valued patient,

We take complaints very seriously at Wonder of Wellness and try to ensure that all our patients are pleased with our dental service.

.Our aim is to provide you with the level of care we would want for ourselves.

However, if you have any concerns or comments regarding your dental care, we will address these as a matter of priority.

We welcome all feedback, both positive and negative, regarding all feedback as an opportunity to learn and improve our service in the future.  We will not react unnecessarily defensively, and your confidentiality and access to our services will be protected.

We respond to all complaints in the time limits set by the Complaints Procedure and always provide constructive responses to complaints. 

How can I raise my concerns or feedback?

Verbal and/or in person - A verbal complaint can be made in person or via telephone. The complaint will be immediately logged by the member of the team you talk to, and we will try to resolve your concerns at the time. If appropriate, the Practice Manager will discuss your complaint with you to try and resolve the situation. As all of our dentists operate as independent practitioners, any complaint concerning clinical care will be immediately passed to your treating clinician, who will be available to discuss and resolve your concerns. We aim to respond within twenty working days.

Written or Email -You can make a complaint in writing or via email for the attention of the Practice Manager or the dentist, and it will be handled as outlined above. We aim to respond within twenty working days or receipt of an email or letter.

If a patient is not satisfied despite our best efforts to resolve the complaint, they will be informed about other avenues that are open to them, such as the GDC Dental Complaints Service. 

​All our team members are regularly trained in complaint handling and are involved in the regular review of complaints, complaints procedures and management. 

​If you are not satisfied with the result of our procedure then a complaint may be made to:

• The Dental Complaints Service (08456 120 540) for complaints about private treatment

  • dentalcomplaints.org.uk

  • info@dentalcomplaints.org.uk​​​​​

• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)

  • gdc-uk.org

  • information@gd-uk.org​

• The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne, NE14PA

  • cqc.org.uk

  • enquiries@cqc.org.uk

This procedure covers complaints about the clinical care and service provided by Wonder of Wellness. For complaints about the handling of personal data, please refer to our Data Protection Complaints section above.

This Complaints Procedure was published on 28th November 2023 for our in-clinic offerings and updated on the 24/06/2026.